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Refund Policy

If you wish to cancel your Subscription or request a refund for Products you have purchased, you MUST inform us within 14 days of delivery of the Products in question. All communications should be sent by email to customers@personalised.co. If you choose to cancel your Contract with us after the Products have been delivered, we may request that you return the Products to us. Where we make this request, we will provide you with instructions by email on how to return the Products.

Our Terms and Conditions and this refunds policy applies only to the most recent order you have made. Previous or historic orders will only be refunded at our entire discretion.

Personalised Co reserves the right to cancel your order with immediate effect and arrange a full refund of outstanding amounts. Personalised Co can exercise this right at any time and for whatever reason in its sole discretion.

If you have a comment, concern or complaint about any of the Products you have purchased from us, please contact us via email at customers@personalised.co.